• Recovery
  • Van Nuys, CA, USA
  • $16- $19 hourly +Bonus
  • Hourly
  • Full Time

Medical, Dental, Vision, Supplemental Insurance, Paid Time Off

LoanMart's Recovery Department is looking for a Recovery Specialist with serious talent for skip-tracing to join its team!

LoanMart - History and Mission

LoanMart is a private equity backed company with leading sponsors, which recently brought in new executive management from major banks. We are 15-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. Our recent acquisition of $100 million credit facility from Victory Park will support our newest expansion into the personal unsecured credit market (this is where YOU come in).

About the Position:

As a Recovery Specialist you will directly contribute to the successful management of the company's delinquency portfolio by applying your industry expertise in charge- off collections and skip tracing, while balancing strict adherence to quality assurance, compliance, and successful collection tactics. This objective is met through the following essential duties:

  • Make payment arrangements with customers to avoid or postpone vehicle repossession.
  • Follow up on previously made payment arrangements as necessary.
  • Using new/updated information supplied through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles.
  • Generate fresh location leads for our vehicle repossession agents
  • Able to meet all production metrics in a fast pace and growing department

Essential Skills:

  • Communication: Professional communication techniques that specialize in balancing your ability to provide a positive customer service while yielding positive recovery results.
  • Skip-Tracing: Ability to successfully pursue, locate and engage the customer in negotiations and/or vehicle surrender while meeting strict company guidelines and Federal guidelines under the Fair Debt and Credit Protection Act.
  • Adaptability/Creativity: Ability to adapt to ever-changing pool of past-due accounts in respect to the difficulty associated with the account.
  • Open to constructive criticism


  • 3 to 5 years of late-stage auto loan collections
  • Familiarity with computer/internet. MS Word and Excel.
  • Experience with Skip Tracing programs, e.g.- Experian, , U.S. Tracers, and Clear
  • Bi-lingual in Spanish is a plus

This is a Full time position 8am to 5pm OR 9am-6pm Mon-Fri. Must be available for overtime on occasion, in addition to, weekend coverage, and OT as needed.

LoanMart, on Inside 

Our culture and pay-for-performance compensation plan come together to reward, gratify and fulfill the diverse group we employ. In addition to monetary compensation, we reward top/consistent performers with travel opportunities, concert/amusement park/music venues, time off, and more. All employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing with contests, games, acts of appreciation, and social gatherings. We offer very affordable, top-shelf medical/dental/vision plans, as well as a variety of supplemental benefits to fit your individual needs.

We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you!


Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position.  Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests.  Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.  


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