• Compliance
  • Encino, CA, USA
  • Commensurate with Experience
  • Full Time

Medical, Dental, Vision, Supplemental Insurance, Paid Time Off

LoanMart is seeking a dynamic Quality Assurance Supervisor with a background in call center monitoring join its Compliance Team


LoanMart - History and Mission

LoanMart is a private equity backed company with leading sponsors, which recently brought in new executive management from major banks. We are 15-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. Our recent acquisition of $100 million credit facility from Victory Park will support our newest expansion into the personal unsecured credit market (this is where YOU come in).


About the Position

Reporting to the company's Chief Compliance Officer, the Quality Assurance Supervisor will play a key role in leading the Quality Assurance team responsible for monitoring and evaluating call center associate interactions with both internal and external consumers. The Quality Assurance team also performs auditing functions of internal department processes as well as providing support to the Compliance department as a whole. Responsibilities will include:

  • Maintains staff by selecting, orienting, and training employees; developing personal growth opportunities.
  • Monitoring the team's overall performance. Ensure daily/weekly/monthly goals are met by the specialists.
  • Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
  • Lead calibration sessions of pre-recorded calls, emails, or chats for compliance with all applicable laws and regulations.
  • Identify and track broad issues and trends, including but not limited to: process, procedure, and training needs.
  • Delegate and perform monthly and spot audits of internal department processes.
  • Provide input to Chief Compliance Officer regarding suggestions for improvement
  • Partner with stakeholders on process enhancements.
  • Stay up-to-date on policies and regulatory changes to maintain subject matter expertise.
  • Additional duties based on business needs.

 What You will Bring

  • 3+ years of supervisory experience. Experience in vehicle title lending industry strongly preferred.
  • In-depth knowledge of regulatory demands of the DOC, CFPB, FDCPA as they apply to the finance industry.
  • Experience in monitoring, investigating, reporting, and rectifying compliance deficiencies.
  • Flexibility to adapt to changing priorities for the achievement of our business objectives.
  • A strong ability to prioritize competing demands and multi-task for the achievement of set business objectives.
  • Bachelor's degree, preferred
  • Bilingual in English/Spanish a plus

 LoanMart, On the Inside

Our culture and pay-for-performance compensation plan come together to reward, gratify and fulfill the diverse group we employ. In addition to monetary compensation, we reward top/consistent performers with travel opportunities, concert/amusement park/music venues, time off, and more. All employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active We keep things buzzing with contests, games, acts of appreciation, and social gatherings We offer very affordable, top-shelf medical/dental/vision plans, as well as a variety of supplemental benefits to fit your individual needs.

We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.


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