LoanMart
  • Collections- Late Stage
  • Van Nuys, CA, USA
  • Full Time

 

ABOUT US: Wheels Financial Group, LLC d/b/a LoanMart is a private equity backed company with leading sponsors, which recently brought in new executive management from major banks. We are 15-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. Our recent acquisition of $100 million credit facility from Victory Park will support our newest expansion into the personal unsecured credit market (this is where YOU come in)

ABOUT THE POSITION

The 60 Day Collector contributes to the success of the company's delinquency portfolio by applying collections skill to achieve effective and compliant collection results. Role traditionally reports to Supervisor, Servicing.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Initiating outbound and receiving inbound calls manually or via auto dialer, in an effort to resolve accounts 60+ days delinquent, while delivering an exceptional level of service.
  • Effectively, communicates with customers to successfully resolve account inquires and/or customer issues. Educates and instills in customers the benefits and importance of keeping accounts in a non-delinquent status.
  • Negotiates payment terms, makes payment arrangements, and secures payments by phone to bring accounts to current status.
  • Accurately arranges reoccurring auto ACH payments to process semi- weekly, bi-weekly, and monthly basis to accounts, as requested by the customer.
  • Applies tested skip-tracing methods to locate customer and vehicle lead information.
  • Consistently and accurately documents all interactions and information pertaining to accounts in company system.
  • Upholds compliance with internal and regulatory guidelines governing parameters of the FDCPA when working accounts.
  • Handles a high volume of calls while functioning with a sense of urgency. Remains a motivating and motivated member of the collections team.
  • Efficiently, prioritizes accounts to optimize collection possibilities. Self-motivated and driven to meet and exceed daily and monthly goals set by department.
  • Positively contributes to team environment to support and maintain a high level of productivity and supportive work environment.
  • Ability to prioritize and manage multiple responsibilities while adapting to rotating business needs.
  • Adapts to a flexible work schedule including weekends and overtime as needed.

 

PREFERRED SKILLS/EXPERIENCE

  • Strong oral and written communication skills.
  • Skilled in handling a high volume of calls within a call center environment.
  • Significant customer service and negotiation skills and experience.
  • Skip tracing knowledge and proficiency.
  • Knowledge of FDCPA, TCPA, UDAPP in addition to other federal regulations.
  • RDN system experience and proficiency.
  • Experience with meeting individual and team quotas.
  • Ability to work in a fast paced environment, high multitasking required.

 

WORKING AT LOANMART

Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with contests, games and social gatherings. We offer very affordable, top-shelf medical/dental/vision plans, as well as a variety of supplemental benefits to fit your individual needs.  We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you! 

 


LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

 Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position.  Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests.  Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

 

LoanMart
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