LoanMart
  • Customer Service
  • Los Angeles, CA, USA
  • Full Time

ABOUT US: Wheels Financial Group, LLC d / b / a LoanMart is a private equity backed company with leading sponsors, which recently brought new executive management from major banks. We are 15-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. Our recent acquisition of $ 100 million credit facility from Victory Park will support our latest expansion into the unsecured credit market (this is where YOU come in)

 ABOUT THE DEPARTMENT

  • Provides superior, friendly, informative service to all customers.
  • Reduce the delinquency balances of 11-29 day delinquent accounts.

REACHING YOUR GOALS

  •  Work as a Team- Customer Care is a fast-paced, goal-driven, department. Each member handles 120-140 calls per day. 
  • Provide Superior Customer Service to every customer, every time.  Follow the rules - Adhere to all regulatory and company standards related to Collection practices and internal Service Level standards. This includes providing appropriate disclosures, following proper verification protocol, adhering to internal and various regulatory requirements (which you'll be taught).
  • Document Your Customer Calls- Every customer interaction is to be clearly and accurately documented.
  • Be Present- Be here. Be on time Focus on the objectives. Talk TO the customer, not AT them. Take advantage of opportunities to provide superior customer service.

JOB REQUIREMENTS

  •  Shift flexibility: Able to work two late nights a week, overtime as needed, and possibly evenings
  • Communication skills: Ability to explain processes and policies to customers clearly and effectively, such as quoting pay off information, explaining how interest accrues, answering questions related to customer accounts, providing payment processing instructions, etc.
  • Confidence: Not have any excessive tardiness and / or attendance issues

PREFERRED SKILLS / EXPERIENCE

  • Experience with Dialer systems
  • Bilingual English / Spanish
  • Prior Call Center / Collections experience

 WORKING AT LOANMART

Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, and active. We keep things buzzing on the floor with competitions, games and social gatherings. We offer very affordable, top-shelf medical / dental / vision plans, as well as a variety of supplemental benefits to fit your individual needs. We do not tie up good ideas in a bureaucratic maze - good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you! 

 


LoanMart will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

 Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and / or search companies for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and / or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

 

LoanMart
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