LoanMart
  • Technology - Help Desk
  • Van Nuys, CA, USA
  • Full Time

Medical, Dental, Vision, Free and Supplemental Life Insurance, Employee Assistance Program, Pet, Paid Time Off, On Site Gym, Personal Training


ABOUT US: Wheels Financial Group, LLC d/b/a LoanMart is a private equity-backed company that is 18-years strong in our industry and we continue to evolve and expand into a progressive, technology-centric powerhouse in the industry. 

Employees enjoy a work environment that is informal, entrepreneurial, fun, exciting, active, with lots of perks. We keep things buzzing on the floor with contests, games and social gatherings. We offer very affordable, top-shelf medical/dental/vision plans as well as a variety of supplemental benefits to fit your individual needs.  We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized.  

 

ABOUT THE DEPARTMENT

The Help Desk Technician provides technical assistance and support to all branches of the organization for issues related to computer systems, hardware, and software by responding to inquiries, running diagnostics, isolating problems, and determining/implementing technical solutions. The Help Desk Technician is first-line support for resolving computer issues, system access problems, and application support.   

REACHING YOUR GOALS

  • Support 300+ Windows Workstations, SIP soft phones and hard phones, including installations, modifications, and computer hardware and software repairs.
  • Support equipment moves, additions, staff floor moves, and other changes as needed.
  • Use ticketing system to log all help desk interactions with employees.
  • Respond to and resolve Level 1 Help Desk tickets; conduct follow-up at required intervals until issue is resolved.
  • Work in partnership with all IT teams to find solutions, and/or escalate issues to appropriate IT groups for resolution.
  • Effectively prioritize and resolve work (tickets) by evaluating the problem's real or potential impact on the user, systems, or business.  
  • Manage user accounts within Active Directory; new user creation, edit permissions, disable and termination of accounts.
  • Run diagnostics on hardware to determine cause of problem; recommend replacement/repair, and provide hardware maintenance and support as needed.

 

JOB REQUIREMENTS

  • This position requires exemplary customer service skills, professionalism, and courtesy in all interactions.
  • Strong knowledge with hands-on experience using Microsoft Operating System: Active Directory, User Profiles, & Permissions.
  • Strong remote support skills (phone and online) and familiarity with remote support skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Ability to adapt and learn in a fast paced, changing environment
  • Demonstrates strong customer service and analytical skills
  • A+ Certification or any technician training is a plus
  • Physical demands: regular computer usage, typing, bending, squatting, lifting computer equipment weighing up to 50 lbs.

 

PREFERRED SKILLS/EXPERIENCE

  • 2+ years supporting windows desktops in Windows XP or Windows 7 (Windows 8.0 or 8.1 is a plus)
  • 2+ years analyzing, troubleshooting and resolving issues with windows, applications, and networking issues.
  • 2+ years of experience supporting Microsoft Office (Word, Excel, and Outlook)

Internal Applicants: On-the-job experience at LoanMart may given consideration for substitution of the non-essential knowledge, skills, or experience listed above.

 


LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

 Notice to third parties: Do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Do not contact Wheels Financial Group, LLC about other services, products or commercial interests.  Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

 

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